Shipping Policy for Mixoolbike

Effective Date: January 9, 2024

At Mixoolbike, we are committed to ensuring your orders are delivered promptly and securely. This Shipping Policy explains our shipping procedures, options, and guidelines to provide transparency and a seamless shopping experience.

1. General Shipping Information

  • Shipping Address: Ensure the shipping address you provide at checkout is complete and accurate. Mixoolbike is not responsible for delays or losses caused by incorrect or incomplete addresses.
  • Shipping Locations: We currently ship to all U.S. states and territories. International shipping is not available at this time.
  • Processing Time: Orders are typically processed within 1-2 business days (Monday–Friday, excluding holidays).

2. Shipping Methods and Costs

We offer the following shipping options:

Standard Shipping

  • Delivery Time: 3–7 business days
  • Cost: Calculated at checkout based on the weight and destination of your order.

Expedited Shipping

  • Delivery Time: 1–3 business days
  • Cost: Higher rates apply, calculated at checkout.

Free Shipping

  • Available for orders over $75 (after discounts and before taxes).
  • Delivery Time: 5–7 business days

3. Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number and instructions to monitor your shipment. You can track your order directly through the shipping carrier’s website.

4. Delivery Timeframes

While we strive to ensure timely deliveries, please note:

  • Delivery times are estimates and may be affected by external factors such as weather, carrier delays, or holidays.
  • Orders placed after 12:00 PM EST will be processed the next business day.

5. Shipping Restrictions

  • We cannot ship to P.O. Boxes, APO/FPO addresses, or international locations.
  • Some products may have shipping restrictions due to regulations or carrier limitations.

6. Lost or Delayed Shipments

If your shipment is delayed or appears lost, please contact us at info@mixoolbike.com or call us at (423) 784-4042. We will work with the carrier to locate your package or provide a resolution.

7. Damaged Shipments

If your order arrives damaged, please take the following steps:

  1. Take clear photos of the damaged product and packaging.
  2. Contact us within 7 days of receiving your order at info@mixoolbike.com with your order number and photos.
  3. We will review your claim and may offer a replacement, refund, or store credit based on the situation.

8. Changes to Shipping Policy

Mixoolbike reserves the right to update or modify this Shipping Policy at any time. Changes will be effective upon posting to this page. We encourage you to review this policy periodically for updates.

9. Contact Us

For any questions or concerns regarding shipping, please contact us:

Thank you for choosing Mixoolbike. We are dedicated to delivering quality products to your doorstep efficiently and reliably.